FAQs

Can I return products?

Yes, if items are sealed and in original packaging.

How to report damage?

Send photos of damaged products within 7 days of delivery.

What if packaging is opened?

Returns are only accepted if products remain sealed and unopened in original packaging.

When to send photos?

Photos must be sent within 7 days after you receive your order.

Are all products returnable?

Only products meeting our sealed packaging criteria qualify for returns.

Return Policy

At 94 Supreme Peptides, we are committed to providing high-quality research peptides and exceptional customer service. Due to the sensitive nature of peptide products, please review our return policy carefully.

Non-Returnable Products

All peptide products are sold for research purposes only and are non-returnable once shipped. Due to the strict temperature-controlled requirements and stability concerns of peptide compounds, we cannot accept returns of opened or used products for health and safety reasons.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

• Your order number

• Clear photographs of the damaged product and packaging

• A detailed description of the issue

We will review your claim and, if approved, provide a replacement or full refund at no additional cost to you.

Shipping Errors

If you received an incorrect product due to a shipping error on our part, please notify us within 48 hours of delivery. We will arrange for the return of the incorrect item and ship the correct product to you at no charge.

Temperature Sensitivity

Peptides are temperature-sensitive compounds. If your package was delayed in transit or exposed to extreme temperatures, please contact us immediately. We may request temperature monitoring data or photographic evidence to process your claim.

How to Submit a Return Request

To initiate a return request for damaged, defective, or incorrectly shipped products:

1. Email us at support@94supremepeptides.ca

2. Include your order number and supporting documentation

3. Our team will respond within 24-48 hours

Refund Processing

Approved refunds will be processed within 5-7 business days and issued to the original payment method.

Questions?

If you have any questions about our return policy, please contact us at support@94supremepeptides.ca or call us during business hours.

Last updated: December 23, 2025

Return Policy

Sealed products only; photos required within 7 days.